DocRead emails are sent by the DocRead Notification Scheduler windows service and date information that may be displayed will depend on the operating system regional settings specified on the server running that service. If dates being displayed in the DocRead emails are in the wrong format (e.g. dd/mm/yy or mm/dd/yy) you will need to check the […]
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How to Set Up and Refine Templates in DocReadIn DocRead version 3.0 one of the new features is the ability to assign tasks to users with different messages that you can create and specify e.g. “please read this document”, “please watch this video” or “please complete this questionnaire”. This feature also makes it possible to […]
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Why don’t I receive emails?All emails sent out by DocRead are sent using a separate application called the Collaboris Notification Scheduler. If you aren’t receiving emails it’s highly likely to be one of the following reasons :The Collaboris Notification Service isn’t installed and / or configured. Please read this the section on the Scheduler towards […]
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How does the Notification Scheduler work?The Scheduler has 3 jobs responsible for sending emails: New Tasks Job – Responsible for sending emails for new reading tasks – This job, by default, runs once per hour every Overdue Tasks Job – Responsible for sending emails for overdue tasks – This job runs by default once per […]
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How to customize the DocRead EmailsNote: This Knowledge base article is relevant for DocRead version 2.x. If you are using DocRead version 3 or above, please refer to posts on the email template functionality.To amend the e-mails that get sent out with DocRead, follow these instructions. Please try this first on a “test” or “development” […]
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Why don’t we send DocRead e-mails using SharePoint ?All e-mails in DocRead are sent using the DocRead Notification Scheduler service (not using the email functionality that SharePoint offers). This means that the DocRead Notification Scheduler is a Windows Service that can run on a Windows Server that doesn’t require SharePoint. At the time we designed scheduler, we thought long […]
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How to upgrade the Collaboris Notification SchedulerIf you need upgrade the Notification Scheduler it’s fairly straight forward, but you must remember to back-up 3 config files first. These files exist in the installation folder along with the scheduler itself. Please follow these steps : Make a copy the following files : CollaborisSchedulingAgent.exe.config Jobs.config Log4net.config Goto […]
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How to disable DocRead Assigned EmailsDepending on your situation, you may need to disable assigned emails from being sent out with DocRead. This can be a for a few reasons such as : You are just starting with DocRead and have a large backlog of documents that need reading. To assign them all at once […]
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How to send overdue reminders repeatedly with DocReadBy default, after the DocRead Notification Scheduler is installed, when a reading task becomes overdue only 1 reminder email is sent. This article will illustrate how to change DocRead so that you can send overdue reminders repeatedly until reading is confirmed. Steps – versions prior to v2.0. 1. […]
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What happens if I enable/disable the Email Scheduler?The DocRead Notification Scheduler is responsible for sending out email notifications on a scheduled basis. The scheduler sends out 3 types of emails : Task Assigned – sent to a recipient when they are required to read and confirm / acknowledge a document. Task Confirmed – sent to a recipient when […]
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