Troubleshooting Emails from DocRead – useful things to check forIf you are expecting emails to be sent out to individuals who have been assigned Reading Tasks and they aren’t – use this post to troubleshoot the most common causes. Please note – a log file will be output to the “C:\ProgramData\Collaboris\DocRead Scheduler\Logs” directory by default. […]
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If you wish to prevent DocRead from sending emails, then follow these steps… On the server that you installed the ‘DocRead Notification Scheduler’ load the ‘Windows Services’ mmc and locate the service that is called ‘Collaboris Scheduling Service’, then right click and select ‘properties’. On the properties dialog, set the service to ‘Disable’ and also click ‘Stop’ as highlighted below. […]
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How do I disable DocRead Completed EmailsThe DocRead Notification Scheduler is responsible for issuing emails to users when tasks are assigned to them, are completed by them or fall overdue. Depending on your situation, you may find it helpful to disable ‘task completed’ emails from being sent out with DocRead. To disable task completed emails […]
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What happens if I enable/disable the Email Scheduler?The DocRead Notification Scheduler is responsible for sending out email notifications on a scheduled basis. The scheduler sends out 3 types of emails : Task Assigned – sent to a recipient when they are required to read and confirm / acknowledge a document. Task Confirmed – sent to a recipient […]
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How to send overdue reminders repeatedly with DocReadThe DocRead notification scheduler is responsible for sending emails to users when tasks are assigned, completed or fall overdue. By default, after the DocRead Notification Scheduler is installed, when a reading task becomes overdue only 1 reminder email is sent. This article will illustrate how to change DocRead […]
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How to disable DocRead Assigned EmailsDepending on your situation, you may need to disable assigned emails from being sent out with DocRead. This can be a for a few reasons such as : You are just starting with DocRead and have a large backlog of documents that need reading. To assign them all at once […]
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How to upgrade the Collaboris Notification SchedulerIf you need upgrade the Notification Scheduler it’s fairly straight forward, but you must remember to back-up 3 config files first. These files exist in the installation folder along with the scheduler itself. Please follow these steps : Make a copy the following files : CollaborisSchedulingAgent.exe.config Jobs.config Log4net.config Goto […]
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How to customize the DocRead EmailsNote: This Knowledge base article is relevant for DocRead version 2.x. If you are using DocRead version 3 or above, please refer to posts on the email template functionality.To amend the e-mails that get sent out with DocRead, follow these instructions. Please try this first on a “test” or “development” […]
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How does the Notification Scheduler work?The Notification Scheduler has 3 jobs responsible for sending emails: New Tasks Job – Responsible for sending emails for new reading tasks – This job, by default, runs once per hour every Overdue Tasks Job – Responsible for sending emails for overdue tasks – This job runs by default once […]
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Why don’t I receive emails?All emails sent out by DocRead are sent using a separate application called the Collaboris Notification Scheduler. If you aren’t receiving emails it’s highly likely to be one of the following reasons :The Collaboris Notification Service isn’t installed and / or configured. Please read this the section on the Scheduler towards […]
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