What happens when a user selects ‘Reset Tasks’ on a document? Negative receipts are issued to all incomplete tasks to register the fact that a user did not had a chance to complete the task because it was reset. All tasks associated with the document are deleted (including completed tasks) New reading tasks are created and […]
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User can confirm a document without it opening in the client application.At the time of confirmation – if “Force View Document” is checked – the user will be required to click on “View Document”. However, it’s still possible to confirm even though the document may have not opened. Unfortunately, there is no way we can […]
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Delegate Controls used by DocReadIf the DocRead ribbon is not shown on your SharePoint site after installing and attaching DocRead to a document library then you may have a customised master page that does not contain the delegate controls used by DocRead. To help to diagnose the problem here is the list of standard SharePoint […]
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What happens when a document is deleted?When a document with DocRead Audiences gets deleted DocRead takes the following actions: A negative receipt is generated for each incomplete reading task. This is to register the fact that users did not have a chance to read a document that was assigned to them because the document was deleted. The negative receipt will […]
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Does DocRead still see user accounts that have been disabled in AD?DocRead depends on SharePoint to get the membership of groups and audiences. Based on our tests and under some circumstances SharePoint will still return user accounts that have been disabled in AD. Because of this we recommend that the safest way for DocRead to […]
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Why are my line manager reports blank?Line manager reports: Line manager reports within DocRead are available to any manager with direct reports. They only show a managers direct reports i.e. one level down in the organization hierarchy. They provide a simple and convenient way for each manager to ensure their team or department stay on […]
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There is scope in DocRead to display messages to end users in your local language. Whilst DocRead menus within SharePoint Settings and Administration notes, hints and descriptions will always appear in English, DocRead provides the functionality to provide key instructions and messages in local languages in the DocRead task panel and emails sent via the […]
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How do I ensure that JQuery used by DocRead does not cause a conflict with my libraries?We have taken all possible measures to prevent any form of conflict between the jQuery libraries loaded by the DocRead web parts and libraries already loaded by the page. These include: DocRead dynamically loads the jQuery script library only […]
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When adding a group or audience to a document why is a new version of a document created?When you add (or update) the Readership Audience for a specific document with a SharePoint Group or Audience you will create a new version of the document when it is saved. We have designed DocRead this way because we found that […]
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What happens when a user leaves a DocRead audience or group?Users may leave a SharePoint audience, (or SharePoint group) for a variety of reasons, such as they have left the organization, they have moved jobs, they have gone on long term sick leave, and so on. When these events happen it’s very likely that they […]
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