Introduction to Knowledge Management in your organization

knowhow knowledge management

In today's fast-paced business environment, knowledge is a valuable commodity. Knowledge management is the process of capturing, distributing, and effectively using this knowledge to improve organizational performance.

Organizations may find it helpful to separate their knowledge management into two broad sections, internal and external. Internal knowledge refers to information shared within the organisation, for example working practices between colleagues. External knowledge refers to information sent to people outside the organization, such as customers or suppliers.

A knowledge management system is an IT system that assists organizations in collecting, storing, and retrieving knowledge and information to enhance comprehension.

What is Knowledge Management?

Managing knowledge involves identifying, creating, sharing, and utilizing knowledge and information within an organization. It encompasses a range of activities, including data mining, collaboration, and knowledge transfer.

Data mining is one of the essential activities involved in knowledge management. It involves the process of extracting valuable insights and information from large datasets. By analyzing these datasets, organizations can gain a better understanding of their operations, customers, and market trends.

Collaboration is another critical aspect of knowledge management. It involves bringing together individuals with diverse skills and expertise to work towards a common goal. Through collaboration, organizations can leverage the collective knowledge and experience of their employees to solve complex problems and drive innovation.

Finally, knowledge transfer is a vital component of knowledge management. It involves the process of sharing knowledge and information across different departments and teams within an organization. By facilitating knowledge transfer, organizations can ensure that their employees have access to the information they need to perform their jobs effectively.

What kind of information should it cover?

Knowledge management is an essential aspect that should encompass all types of information that are relevant to an organization's goals and objectives. It is crucial to note that this encompasses both explicit knowledge, which refers to physical documents and databases, as well as tacit knowledge, which relates to expertise and experience.

Explicit knowledge is information that can be easily communicated and shared with others. It is knowledge that is written down or spoken out loud, and can be easily transferred from one person to another. Examples of explicit knowledge include textbooks, manuals, and training materials.

Tacit knowledge is information that someone knows, but they might not be able to explain it very well. It's like a skill or understanding that comes from experience and practice, rather than just reading about it in a book. For example, a chef might have tacit knowledge about how to make the perfect soufflé, even though they can't necessarily write down every step of the process.

Therefore, it is imperative for organizations to have a comprehensive system that caters to both forms of knowledge. This will ensure that the organization has access to all the necessary information required to achieve its objectives and goals.

The system should cover as many different types of information as possible for maximum effect. This includes information on organizational strategy, competitors, employee handbooks and HR information through to product information, marketing campaigns and organization news (and everything in between!)

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Types of Knowledge Management

There are several types of knowledge management, including strategic, operational, and tactical. Strategic knowledge management focuses on aligning knowledge with an organization's overall strategy, while operational knowledge management focuses on improving day-to-day operations. Tactical knowledge management involves using knowledge to solve specific problems or challenges.

To effectively manage knowledge, it is important to understand the different types and their respective goals.

Strategic knowledge management helps organizations stay focused on their long-term objectives by aligning knowledge with overall strategy.

Operational knowledge management improves efficiency and effectiveness in day-to-day operations.

Tactical knowledge management provides solutions to specific problems or challenges.

By utilizing all three types, organizations can create a culture of continuous learning and improvement, leading to increased success and competitiveness in their industry.


In summary, knowledge management is a multifaceted process that involves various activities aimed at identifying, creating, sharing, and utilizing knowledge and information within an organization. These activities include data mining, collaboration, and knowledge transfer, all of which are essential for driving innovation and improving organizational performance. 

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