Standard Operating Procedures – A complete guide! – Audience and Authors
Welcome back to the third in our series of blogs describing the Key elements in the SOP lifecycle. So far we have introduced the ‘SOP pie’ and discussed Scope & Purpose. This blog will dig further into the 2nd slice – Audience and Authors
So let’s start with Audience
This is an area that is often not considered when creating and updating SOP’s. During the Scope and Purpose stage you should have already identified your audience at a high level. Now when moving into that SOP we need to dig a little further and understand that target audience in more detail.
- Does the audience have differing language skills?... These could be subtle variations in language skills through to having different nationalities. Often a way to accommodate these challenges is the use of pictures.
- Do they have varying needs from the SOP?... Before we put pen to paper and start moving into the Format and Writing style section, identify if the audience of this SOP falls into more than one group of people. E.g. The team leader or a section in a factory may be interested in slightly different parts of the same SOP to that of the team members doing the hands on work. Make a note of those groups and some of their different requirements and use this to feed into the creation of the SOP.
- What are their knowledge levels?... Again before we put pen to paper, and at most stages of the SOP lifecycle, we need to review and give considerations to the knowledge levels of the groups of people within our audience.
Are your policies read on time and by the right people?
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Remember just because you have been given the responsibility to create the SOP, it may not mean that you are the correct person to write it. Similarly whilst a head office team or committee may have triggered the need for the SOP, they are often not the correct people either. Identifying the most appropriate person is rarely simple, so here are some tips to help:
- Who is doing this activity now? – They need to be consulted at the very least, and are prime candidates to be one of the Author team.
- Who has the knowledge on how it should be done at a local level? – So this could be the same person as above or could be the local expert on this process or product.
- Consider the site and location? - If the same SOP is to be implemented at different sites, then people from each site will need to be involved as contributors, you may well need to have slightly different SOP’s at each site.
- Collaboration Method - All the authors involved will need to be able to work collaboratively on its creation and will need a means of doing this. SharePoint would be the perfect tool for this...take a look at this blog on using SharePoint for SOP's
It goes without saying that as well as these points above we need to consider all we have learnt about the SOP and its audiences so far in the process. Even if our choice of author is limited due to real world constraints, at least if we consider these points we are heading in the right direction for a successful and workable SOP.
Other articles in the series:
- 1st in the Series - Introduction
- 2nd in the Series - 'Scope and Purpose'
- 3rd in the Series - 'Audience and Authors' (this post)
- 4th in the Series - 'Format and Writing Style'
- 5th in the Series - 'Test and Adjust'
- 6th in the Series - 'Distribute & Train'
- 7th and final in the Series - 'Review & Update'