Word experienced an error when trying to open the file – from Office 365 or SharePoint

If you receive the ‘Word experienced an error when trying to open the file’ (as below), it’s highly likely you are running Office 2010 in protected mode.

810-1How to solve this issue?

There 2 ways that I know of detailing how to solve it.

  1. Add the Office 365 or SharePoint site as a ‘Trusted Site’ in Internet Explorer
  2. Amend your Office 2010 settings in the ‘Trust Center’

Add the Office 365 or SharePoint site as a ‘Trusted Site’ in Internet Explorer (recommended).

  1.  Launch Internet Explorer (IE).
  2. Select ‘Tools’ from the menu. (Press ‘Alt’ to get the options to show).
  3. Choose ‘Internet Options’.
  4. Choose ‘ Security’ tab.
  5. Click ‘Sites’.
  6. Click the ‘Trusted Sites’ green tick.
  7. Type your domain into the text box and click ‘Add’. (You domain will be something like : http://yourorg.sharepoint.com’.
  8. Click ‘Ok’.

 

810-2Amend your Office 2010 settings in the ‘Trust Center’

Please Note : If you do it this way – then ‘any’ file that you download from ‘anywhere’ could harm your computer. If you can, use the previous method.

  1. Launch Microsoft Word (or Excel, Powerpoint, etc).
  2. Click the ‘File’ menu
  3. Choose ‘Options’
  4. Choose ‘Trust Center’
  5. Choose ‘Trust Center Settings’
  6. Choose ‘Protected View’
  7. Unselect the ‘Enable Protected View for files originating from the Internet’810-3

 

Leave a Reply 7 comments

Papa Mike - June 18, 2017 Reply

It works for me..thanks much.

Joe - February 26, 2018 Reply

The second one worked like a charm. Thank you so much!

Xiangqi - March 9, 2018 Reply

Thank you so much, it helps!

Simas - March 30, 2018 Reply

Worked for me… Thanks

Arvilene - September 30, 2018 Reply

It worked for me. Thank you!

Msimit - October 13, 2018 Reply

Thank You for your Help.

Andreas - October 17, 2018 Reply

This was very helpful, thanks.

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