Knowledge Management ROI: Proving Business Value Beyond Productivity
Why Knowledge Management ROI Is Harder—and More Important—Than It Seems Knowledge management is frequently described as “critical” or “foundational,” yet one question continues to slow adoption, investment, and executive buy-in: What is the knowledge management ROI? Leaders often sense the value intuitively. They see fewer mistakes, smoother onboarding, better audits, and more consistent decision-making. But […]
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